Return & Refund Policy

We want you to enjoy every order from Lazos Coffee Lab. If something isn’t right, we’ll do our best to make it right.

30-Day Coffee Satisfaction Guarantee

If you’re not satisfied with your coffee, contact us within 30 days of purchase.

Eligible orders may receive either a refund or replacement. You do not need to return opened coffee.

To help prevent misuse, our satisfaction guarantee is limited to one claim per product or order.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order information and photos when applicable.

We will provide a replacement or refund at no additional cost.

Accessories

Accessories may be returned within 30 days of delivery.

Returned items must be unused, in good condition, and returned with their original packaging when possible.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Shipping Charges

Original shipping charges are non-refundable unless the issue was caused by an error on our part or the product arrived damaged or defective.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For returns, refunds, replacements, or order issues, contact us at main@lazoscoffeelab.com with your order number and details about the issue.