Terms of Service

Overview

This website is operated by Lazos Coffee Lab LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Lazos Coffee Lab LLC.

Lazos Coffee Lab LLC operates this website and store, including the information, content, features, tools, products, and services offered through it.

Our store is powered by Shopify, which enables us to provide our online store and related services.

By visiting, interacting with, or purchasing from our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our website or services.

Section 1 - Access and Accounts

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence.

You agree that any information you provide, including your email address, billing information, payment information, and shipping information, is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and activity associated with your account.

Section 2 - Our Products

We make reasonable efforts to accurately display and describe our products.

Because coffee is an agricultural product, natural variations may occur between harvests, roasts, and batches. Flavor, aroma, appearance, and other characteristics may vary slightly.

Product colors and appearance may also differ depending on your device or screen settings.

We reserve the right to modify or discontinue products, limit quantities, or change product descriptions at any time without notice.

Section 3 - Orders and Cancellations

When you place an order, you are making an offer to purchase from Lazos Coffee Lab LLC.

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving product availability, suspected fraud, pricing errors, or incorrect order information.

Payment must be successfully processed before an order is accepted.

Order Cancellations

Customers may request to cancel an order before it has shipped.

Once an order has shipped, it can no longer be canceled and will instead be subject to our Refund Policy, when applicable.

If we are unable to fulfill your order, we will notify you and issue an appropriate refund.

Purchases are subject to our Refund Policy.

Section 4 - Prices and Billing

Prices, discounts, and promotions may change without notice.

The price charged will be the price displayed at the time your order is placed.

Unless otherwise stated, product prices do not include applicable taxes, shipping costs, or other charges that may apply.

You agree to provide accurate and current payment and billing information.

Section 5 - Shipping and Delivery

Shipping and delivery estimates are provided in good faith but are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect customer-provided addresses, or other circumstances outside our reasonable control.

If an order is lost, arrives damaged, or otherwise has a delivery issue, please contact us so we can review the situation.

If we cannot ship an online order within the timeframe communicated at the time of purchase, we will handle the order in accordance with applicable law.

Section 6 - Returns, Refunds, and Satisfaction Guarantee

Returns, refunds, replacements, and exchanges are governed by our Refund Policy.

Coffee purchases are covered by our 30-Day Satisfaction Guarantee, subject to the conditions provided in that policy.

Accessories may also be eligible for return within 30 days subject to the conditions of our Refund Policy.

Section 7 - Intellectual Property

All content on our website, including our brand name, logos, graphics, photographs, text, product descriptions, designs, videos, and other materials, is owned by or licensed to Lazos Coffee Lab LLC unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or commercially used without our prior written permission, except where permitted by law.

Third-party trademarks, names, photographs, or other intellectual property remain the property of their respective owners.

Section 8 - Optional Tools

We may provide access to third-party tools or services that we do not control.

These tools are provided on an “as is” and “as available” basis. Your use of third-party services is subject to the terms and policies of those providers.

Section 9 - Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, products, services, privacy practices, or policies of third-party websites.

You should review the applicable policies and terms before completing transactions with third parties.

Section 10 - Relationship With Shopify

Lazos Coffee Lab LLC's store is powered by Shopify, which enables us to provide our online store and related services.

However, purchases made through our store are transactions directly between you and Lazos Coffee Lab LLC.

Shopify is not responsible for the products purchased from us or for injuries, damages, losses, refunds, returns, or disputes arising from transactions with Lazos Coffee Lab LLC.

Section 11 - Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process certain information relating to your use of our website and purchases.

Shopify's handling of personal information is governed by its applicable privacy policies.

Section 12 - Feedback and Reviews

If you submit feedback, suggestions, reviews, photographs, or other content to us, you represent that you have the right to provide that content.

You grant Lazos Coffee Lab LLC permission to use submitted feedback or reviews for operating, improving, or promoting our business, subject to applicable law.

You may not submit unlawful, misleading, abusive, defamatory, or infringing content.

Section 13 - Errors and Inaccuracies

Occasionally, information on our website may contain errors or omissions relating to pricing, product descriptions, availability, promotions, shipping, or other information.

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

If we cancel an order after payment has been received, an appropriate refund will be issued.

Section 14 - Prohibited Uses

You may not use our website or services:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit malware or harmful code

• To harass, threaten, or harm another person

• To provide false or misleading information

• To interfere with the operation or security of our website

• To improperly collect personal information from others

• To attempt unauthorized access to our systems or accounts

We reserve the right to restrict or terminate access when these Terms are violated.

Section 15 - Termination

We may suspend or terminate access to our website or services if these Terms are violated or when otherwise reasonably necessary.

Obligations and liabilities incurred before termination remain effective after termination.

Section 16 - Disclaimer of Warranties

Except where expressly stated by Lazos Coffee Lab LLC or required by law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always operate without interruptions, delays, errors, or security issues.

Nothing in these Terms is intended to exclude warranties or consumer rights that cannot legally be excluded.

Section 17 - Limitation of Liability

To the fullest extent permitted by applicable law, Lazos Coffee Lab LLC and its owners, employees, contractors, partners, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from the use of our website or products.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

Section 18 - Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lazos Coffee Lab LLC and its affiliates, employees, contractors, and service providers from third-party claims arising from your violation of these Terms, applicable law, or another person's rights.

Section 19 - Severability

If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.

Section 20 - Waiver and Entire Agreement

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with our Refund Policy, Privacy Policy, and other policies referenced on our website, constitute the agreement governing your use of our services.

Section 21 - Assignment

You may not assign your rights or obligations under these Terms without our consent.

We may assign or transfer our rights and obligations where permitted by law.

Section 22 - Governing Law

These Terms and any agreements relating to our services will be governed by the applicable laws of the State of Illinois and the United States, without regard to conflict-of-law principles.

Nothing in this section limits any consumer rights that apply under applicable law.

Section 23 - Headings

Section headings are included for convenience and do not affect the interpretation of these Terms.

Section 24 - Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on this page. Material changes will be communicated where required by applicable law.

Continued use of our website after changes become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

Section 25 - Contact Information

Questions about these Terms of Service may be sent to:

Lazos Coffee Lab LLC
Email: main@lazoscoffeelab.com