Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days.

After your order ships, delivery time depends on the shipping method selected at checkout and the carrier’s estimated transit time.

Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Your total delivery time is the processing time plus the carrier’s transit time.

Shipping Area

Lazos Coffee Lab LLC currently ships within the United States only.

We do not currently offer international shipping.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the shipping method, destination, and order details.

Delivery Times

Delivery times shown at checkout are estimates and begin after your order has been processed and shipped.

Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Order Cancellations

Orders may be canceled before they have shipped.

Once an order has shipped, it cannot be canceled.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error before your order ships, contact us as soon as possible.

We cannot guarantee that shipping information can be changed once an order has entered fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost Packages

If your tracking information shows that your package has not arrived or appears to be lost, please contact us.

We may ask you to submit or assist with a claim through the shipping carrier.

Once the situation has been reviewed, we will determine whether a replacement or refund is appropriate.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

Check around the delivery location and with members of your household or neighbors.
Allow a short period of time in case the carrier marked the package delivered before completing delivery.
Contact the shipping carrier to report the missing package.
Contact us if the package still cannot be located.

We will review these situations individually and assist where reasonably possible.

Damaged Orders

If your order arrives damaged, contact us within 30 days of delivery and include your order number and photos of the product and packaging when possible.

Damaged orders may qualify for a replacement or refund under our Refund Policy.

Shipping Delays

If we are unable to ship your order within the timeframe communicated at the time of purchase, we will notify you and provide options as required by applicable law.